Support
Answers to common questions. Still stuck? Email me directly.
Which app do you need help with?
Frequently asked questions
Who handles App Store billing?
Apple handles all billing for the App Store, and developers have no direct control. If you have a billing issue, contact Apple directly.
How do I cancel my subscription?
Manage or cancel your subscription through the Apple Account used to purchase it. Follow Apple’s cancellation guide for iPhone, iPad, or Mac, or use its web cancellation option. Developers cannot cancel Apple subscriptions on your behalf. Deleting the app does not cancel your subscription.
Can I get a refund for a subscription charge?
You can request a refund from Apple for a subscription charge. Apple decides whether a purchase is eligible; approval is not guaranteed. If you no longer want the subscription, cancel it separately to stop future renewals.
A purchase is missing. How do I restore it?
In-app purchases are handled by Apple through the App Store. First try restoring purchases inside the app. If that does not resolve it, email me with the app name, device, and iOS or macOS version.
How do I report a bug or request a feature?
Email me with the app name, your device, and the iOS or macOS version. Clear steps to reproduce a bug are a huge help.
For questions, bug reports, feature requests, or purchase help, email support@crawbuck.com.